Special Occasion Quilts LLC

Custom Quilts that Show Your Love

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FAQ
FAQ
 
 
Custom Quilts

How long does it take to have a quilt made? Each quilt is custom designed and made for your recipient. Average turn around time is 8 weeks, but the wait can be longer during the busy graduation and holiday seasons, so order early.

I want to do something really unique, but I don't have any specific ideas - how do I start? Browse through the Quilt Gallery and review the ways to personalize your quilt on the Home Page. Think about your recipient and their interests, favorite colors, and what makes them unique. Think about the significant people in their lives and their level of creativity - is a signature enough, or would they like to personalize a fabric square? Think about the use - is this a wallhanging, throw, or bed-sized? Jot down your ideas and email me or give me a call.

How do I prepare my t-shirts for a T-shirt quilt? Wash them and remove any stains. Iron them, being careful not to melt anything on the shirt. Iron from the inside, using a medium to low heat and a pressing cloth. Do NOT cut them up.

Can I choose colors to match my decor? Yes. You can send me samples of colors and I can send you fabric samples to make sure the colors will work.

What is your return policy? I will repair any quilt in the unlikely event it needs repair if it is postmarked within 7 days of receipt, properly packaged and in good condition, and insured while in transit. I do not accept returns for cash.

How can I order a quilt? Use the order form to get the process started. I will then email or call to discuss what you have in mind. We will agree on a design, colors and price, and complete a final order form. I start on your quilt when I have received payment. Quilts are shipped after payment has cleared the bank.
 
 
Custom Machine Quilting

How long will it take to get my quilt quilted?  I can generally turn a quilt around in 2-3 weeks, depending on my backlog.  I will give you an estimate when you drop off the quilt.
 
What designs do you do?  I have a number of edge to edge pantograph designs available, but truly enjoy doing custom freehand to match the top and enhance its beauty.  We will discuss designs when you drop off the quilt.
 
How shoud I prepare my quilt for quilting?  Make sure your backing and batting are 8" wider and longer than your quilt top. 


Shipping Quilts

How can I ship a quilt to you? You can use the shipper of your choice – US Post Office, UPS, FedEx. I recommend you photograph and document your quilt, put it in a clear plastic bag, identify the contents as Textiles or Bedding, get insurance, get a tracking number, coordinate with me before shipping to let me know when to expect it, and follow up if you don’t hear from me within a day of when you expected delivery. You can use signature required if desired. Do NOT use the word Quilt. Here are some excellent articles on shipping quilts: http://www.sacredthreadsquilts.com/MQU%2012-01%20January%20Shipping%20Quilts.pdf and http://www.quiltershomemag.com/articles/how_to_ship_your_quilt

How do you ship quilts back to me? I follow the same procedures that I recommend you follow. While I always use a method with a tracking number, I only add insurance and request signature if the client requests it. I can use the shipper of your choice. Please let me know when you receive your quilt.

What do I do if the quilt is lost in transit? I have successfully shipped many quilts back and forth with clients and never encountered a problem. In the unlikely event this happens, you will need to take this up with the shipper. Check with the shipper on their liability policy prior to shipping to ensure you have the correct documentation to prove value. I will provide you with photos of the quilting and a copy of my quilting invoice to help substantiate the value of the quilting.